Coinbase's assistance in unblocking Durant's account has sparked dissatisfaction in the crypto community, and the CEO has promised to improve the product

ChainCatcher news, NBA star Durant's agent Rich Kleiman and Durant previously revealed that he helped Durant purchase Bitcoin, but due to forgetting the account password, the Bitcoin was locked in the Coinbase account. This incident attracted market attention, and Coinbase CEO Brian Armstrong quickly responded, stating that he had helped Durant recover the account.

However, this move sparked dissatisfaction within the crypto community, with some pointing out that their Coinbase accounts have been locked for years without recovery, facing the same issue but with a completely different solution. In response, Brian Armstrong posted on the X platform, stating that Coinbase values providing better customer support on both ends and is committed to improving products to ensure that more people do not encounter issues, while also providing a faster and higher quality experience when support is needed.