Frequently Asked Questions
Find RootData’s official product guidance in one place, including data updates, information corrections, field definitions, index methodology, API access, points, and other common usage questions.
Related questions
It must be a work email and the domain must be consistent with the project— for example, if the project name is RootData, the email should be example@rootdata.com; this email will serve as the official account for managing project information and will be automatically registered if not already registered.
Search and select the project, fill in the project RootData link, a work email consistent with the project domain, and verify it, then submit the applicant's name, position, LinkedIn, and contact information; if there is direct contact with RootData team members, a fast track review channel can be applied for.
Search for the target project or person through the information modification entry, submit the modification content, and be sure to attach a verifiable source link (such as official announcements, authoritative media reports) for the data team to verify and update.
Fill in the required fields such as name, official website, logo (PNG/JPG/JPEG within 1M), introduction, etc., at the project inclusion entry of Boost, and try to complete information such as establishment time, category, whether TGE, investors, core team, etc. The more detailed the information, the faster the review.
Claiming is an information editing service for the official teams of project parties: after verifying official identity through a work email, the team can log in to the information management backend to submit updates and corrections, and the application will be prioritized for verification and review by the data team.
RootData's API and data services have been used by over 220 platforms, including Binance Wallet, OKX Wallet, Ethereum Foundation, Coinglass, Magna, etc. Project data has the opportunity to be synchronized and appear in the products and data systems of these platforms.
Submit and update official exchange information, continuously maintain disclosed information in conjunction with transparency scoring, with specific fields subject to what is actually displayed on the submission page.
The more complete the information disclosure, the higher the transparency score, the more opportunities for exposure in project screening and ranking, and it is also an important reference for institutional due diligence.
RootData is an enterprise-level data platform, and the data is used by investment institutions to screen projects, exchanges for coin listing evaluations, and media for research reports; inclusion means that the project enters the core information network of the industry, no longer just waiting to be discovered.
Complete and accurate information is more conducive to being correctly presented, but RootData does not guarantee search rankings, AI mentions, traffic, or inclusion results.
Project parties can continuously maintain information in the backend and use RootData's API to allow project data to enter the distribution system of over 220 partner platforms; they can also follow the transparency ranking of exchanges to understand changes in coin listing evaluation dimensions.
The information modification entry is open to everyone, but must be accompanied by a verifiable source link, and updates will only occur after verification; project parties enjoy priority management rights after claiming and can promptly correct erroneous submissions by others.
No. All submissions (including updates after official claiming) must be verified and reviewed by the data team before they take effect, which is a core step for the platform to maintain data credibility.
Common reasons include: email domain not matching the project entity, inability to verify the applicant's official identity, unverifiable project information, etc. After rejection, supplementary proof materials can be submitted for reapplication.
No. Project inclusion, information modification, and project claiming are all free services. Any claims of "paying for inclusion or improving scores" are unrelated to RootData, and caution against fraud is advised.
No. RootData performs information verification and structured organization, providing industry-level data credibility endorsement, but does not assess project quality; inclusion does not constitute an investment or coin listing recommendation.
The review cycle for ordinary inclusion and modification is based on the workload of the data team, and the page does not promise a fixed time limit; the Fast Track channel indicates that project information updates will be completed within 24 hours, with specific timing subject to what is displayed on the application page at that time.
The data team will conduct basic information verification and structured organization for each included project, including dimensions such as team background; information modification submissions must be accompanied by verifiable source links, and updates will only be made after verification.
Once the claim is approved, you can log in to the project information management backend to submit information updates and correction requests (such as financing, team, link changes) at any time. These requests will be prioritized for verification and review by the data team, no longer relying on the platform's regular update cycle.
RootData Boost is the information service entry for project parties provided by RootData, which includes three functions: project inclusion (submitting new projects), information modification (supplementing corrections to existing information), and project claiming (official teams obtaining information management rights).